Job Description
- Projects have an excellent finished product
- Important new senior role in this organisation
- Develop this department into a revenue sector
This is a unique opportunity to work for a Principal Contractor with a large pipeline of work. This builder is synonymous with delivering quality projects via a professional well managed process. They work across a range of industries from high-rise residential, commercial, retail, government and fitout / refurbishment. Typically, projects are large in size from $10m – $70m and they have an array of strong blue-chip clients that award them repeat / negotiated work without having to tender in the open market.
WHAT’S ON OFFER
As the Customer Care Manager, you will be responsible for the management of this organisations brand and reputation post construction. This role is to create confidence in our clients product during the Defects Liability Period (“DLP”), manage stakeholder expectations (clients and residents) to resolve items in a commercial manner and to integrate best practice with the Project Teams.
KEY RESPONSIBILITIES
- Establish a thorough understanding of technical aspects of construction including an understanding of the NCC and relevant Australian Standards
- Review defects and diagnose source of defect through on-site investigations and or invasive / non – invasive actions
- Manage responses to defect reports and schedules and ensure timely close out in accordance with an agreed program
- Ensure that defect rectification works are undertaken in a commercial manner
- Develop relationships with experts, consultants and trades that can be relied upon to remediate works during the DLP
- Review and assist managing subcontracts to ensure that subcontractors with defective works are remediating such and / or held accountable for the commercial impact of such defects
- Review and assist managing the procurement of packages for the remediation of defects (including the compilation of scope of works / compilation of subcontracts)
- Review and manage head contracts to deal with upstream issues
- Assist with commercial and contractual position for disputes with subcontractors
KEY REQUIREMENTS
- Tertiary Qualification in Construction Management, Civil Engineering or associated discipline
- Thorough understanding of technical aspects of construction (particularly residential), including the NCC and relevant Australian Standards
- Excellent communication and stakeholder management skills with regular client contact
- Demonstrated ability to manage multiple work fronts and priorities
- Strong understanding of construction contracts / legislation, including a thorough understanding of the Home Building Act, RAB Act and D&BP Act
- Experience creating and delivering management reports to senior stakeholders, including actions, tracking against KPIs and agreed deliverables
- Experience creating and managing to an approved annual budget for a division
If you would like to find out more and are generally interested in furthering your career, than please contact [email protected] or call David Shapiro on 0416 214 189.